Shipping Options
Standard Ground - $9.98
Expedited (2-day) - $19.98
Overnight - $25
Orders $200+ receive free Standard shipping.
Shipping is non-refundable.
Fulfillment and Shipping Time
Please allow up 1-5 business days to process and ship an order. Once an order is processed and shipped, it can take 1-7 business days to be delivered depending on your relation to the Los Angeles area.
Processing and shipping times may increase during new product releases, holidays, or inclement weather events.
Tracking
You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.
Change of Address
We cannot change your address or shipping method selected after your order has been placed. Please check your shipping address before placing your order. For assistance with orders that have already been shipped, please reach out directly to the carrier (UPS or FedEx) to request your package be held at a pickup location.
Once an order has been confirmed we rely on the accuracy of the provided shipping address. If a customer has entered an incorrect or incomplete address, Ellesse holds no responsibility for the lost or undelivered package. Unfortunately, we cannot issue refunds for orders shipped to incorrectly provided addresses.
What happens if my package is missing/stolen?
If you purchased Route Shipping Protection, please use the Route app or the link in your Route confirmation email to start the claims process. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
If you did not purchase Route Shipping Insurance, we are not responsible for missing and stolen packages marked delivered. If your tracking information shows that your order was delivered but you did not receive it, please file a claim with the shipping carrier.