Step-by-Step Returns Guide
We are sorry that you were not happy with your purchase from ellesse. We want to make sure the process is as easy as possible. Please follow our simple step by step guide below, to return your goods within 30 days of purchase.
2. Post your return
Proceed through the portal and you’ll be given the option to print a pre-paid return label or receive a QR code to take to USPS.
Remember to ask for a receipt as proof of sending.
3. We'll do the rest
Once you have posted your goods back, we will notify you on arrival, please allow 1-10 business days from receipt of your return to be processed and 5-7 days for the funds to be processed back to your original payment method.
Returns Policy FAQ
Returns Policy
Returns are free! We provide pre-paid labels or QR codes to use at the post office for your items to be returned to us.
We do not offer exchanges at this time.
To arrange your return please visit our returns portal, where you will be guided through the returns process. You have 30 days from the date of receiving your items to create a return request.
If you need to get in touch with us to discuss missing items, damaged shipments, or faulty products, please contact us at cs@ellesse.us for assistance on a case-by-case basis.
Once you have followed the steps to create your return, please send the items in their original packaging and obtain a proof of postage receipt when returning items. Any items you have accepted and then returned are your responsibility until they reach our warehouse. Items that have not been scanned by the carrier are unable to be confirmed as received and will not be issued refunds.
Please note, that all returned items need to be returned unworn, clean, and in original condition with all tags intact. For hygiene reasons we will not accept returns or offer an exchange on face masks or underwear & products where the hygiene seal has been removed.
Refunds
Please allow 1-10 business days from receipt of your return to our warehouse for our quality inspection process and 5-7 days for the funds to be processed back to your original payment method. You will receive an email notification when your refund has been issued.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please contact us if you have received an incorrect item.
We review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action.
What should I do if my item arrives damaged?
Although we take care to prevent any damage to your goods during transit, it is possible that problems may arise.
You can contact us through our contact form or by email at cs@ellesse.us. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
If your items are damaged due to shipment and you have purchased Route Package Protection, please file a claim through the Route website or app.
Are my shipping costs refundable?
Shipping charges and purchases of Route Shipping Protection are non-refundable.
Can I exchange an item?
Unfortunately, we are unable to offer an exchange service at this time. Please follow the returns procedures to return your item(s) and place a new order for the replacement.