Returns are free! We provide pre-paid labels or QR codes to use at the post office for your items to be returned to us.
We accept returns of unworn merchandise within 45 days from the date of order fulfillment for a refund.
Clearance items, initial shipping fees, and Route Package Protection are final sale and ineligible for refunds.
To start the return process please have your order # handy and visit our Returns Portal. To initiate a Return, you will need your Order Number and Zip Code ready. Your Order Number can be found in your ellesse order confirmation email. If you do not have your order confirmation number please email cs@ellesse.us and provide your name and email used to place the order.
Please allow 1-10 business days after the date your return is received by our warehouse for refunds to be processed. Once your refund confirmation is received, credit will be posted within 1-5 business days to your original payment method.
Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.
Note: Initial shipping charges are non-refundable.
Ellesse merchandise purchased from other retailers must be returned to the store from which it was initially purchased and is subject to the return policy of the originating retailer.
Shipping Options
Standard Ground - $9.98
Expedited (2-day) - $19.98
Overnight - $25
Orders $200+ receive free Standard shipping.
Shipping is non-refundable.
Fulfillment and Shipping Time
Please allow up 1-5 business days to process and ship an order. Once an order is processed and shipped, it can take 1-7 business days to be delivered depending on your relation to the Los Angeles area.
Processing and shipping times may increase during new product releases, holidays, or inclement weather events.
Tracking
You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.
Change of Address
We cannot change your address or shipping method selected after your order has been placed. Please check your shipping address before placing your order. For assistance with orders that have already been shipped, please reach out directly to the carrier (UPS or FedEx) to request your package be held at a pickup location.
Once an order has been confirmed we rely on the accuracy of the provided shipping address. If a customer has entered an incorrect or incomplete address, Ellesse holds no responsibility for the lost or undelivered package. Unfortunately, we cannot issue refunds for orders shipped to incorrectly provided addresses.
What happens if my package is missing/stolen?
If you purchased Route Shipping Protection, please use the Route app or the link in your Route confirmation email to start the claims process. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
If you did not purchase Route Shipping Insurance, we are not responsible for missing and stolen packages marked delivered. If your tracking information shows that your order was delivered but you did not receive it, please file a claim with the shipping carrier.
